I’ve been an active Brain Trust panelist on RetailWire.com for over nine years. Here, you’ll find my contributions on a range of topics. Click any title below to read the full article with contributions from the other industry expert panelists.
Will late deliveries mess up Christmas?
on December 13, 2017 at 2:47 pm
Retailers should put a stake in the ground on "last day to order" and not be afraid to shape shoppers' out-of-control expectations. Deliveries have been late to my house since the early fall, leading me to give myself rules that will work for my travel schedule. No fail, because planning matters. This is not rocket science, but since retailers take the blame, why not at least try to get some control? […]
Will click & collect finally compel retailers to remodel stores?
on December 1, 2017 at 2:49 pm
What I don't get is why retailers continue to lag behind both technology and shoppers when it comes to crucial store experiences like BOPIS. The continued lack of investment makes Amazon the easy option for shoppers. Every time a shopper gets caught in a cluster of frustrating pick up, it's another reason to skip the store in the future. By next year it may be too late! […]
Will a combo of data and personal stylists drive online apparel sales?
on November 30, 2017 at 2:39 pm
The differentiator here is human relationship and understanding. And it certainly doesn't hurt to have an essentially "free" element to the consulting service. A win-win for busy women! […]
Are staff shortages affecting retail sales?
on November 29, 2017 at 2:36 pm
Even Nordstrom was having staff issues over the weekend. In the Charlotte store, the entire first floor accessories area had only three associates. All had lines of buyers getting frustrated with associates who were busy helping shoppers and didn't quite know what to do to get people rung up more quickly. Perhaps they could add one just to ring sales. It was clearly busy enough! The overall experience was not up to Nordstrom standards! […]
Did Macy’s Black Friday credit card fail cost it the holidays?
on November 27, 2017 at 2:46 pm
Another nail in the coffin. Where is the back-up plan? Today, there is no excuse for this kind of hiding behind overcapacity. How many shoppers do you think called it quits for good? I would have. […]