I’ve been an active Brain Trust panelist on RetailWire.com for over nine years. Here, you’ll find my contributions on a range of topics. Click any title below to read the full article with contributions from the other industry expert panelists. 

  • Grocers hit restaurants in the gut with hot bars
    on February 15, 2018 at 2:57 pm

    Done well, grocers have a great opportunity to serve the "in a hurry" market with attention to great ingredients and clean, well managed presentations. In the Charlotte market, Earth Fare gets my vote for a fresh and healthy hot food lunch bar. They disclose key ingredients and are transparent about GMOs and gluten, etc. Harris Teeter does a great job on its breakfast bar and salad bar, but is mediocre at lunch. They could make the "Asian bar" way healthier! Whole Foods needs to have more staff cleaning up after the traffic during lunch. […]

  • Diesel finds success with a real knockoffs pop-up
    on February 14, 2018 at 2:59 pm

    Brilliant -- deception rewarded by getting the "goods" is a fascinating strategy. Not many brands can pull this off! Kudos to Publicis and Diesel for taking a brave step out in front of a lackluster category. […]

  • Grocers say Trump’s SNAP plan would screw up a well run program
    on February 14, 2018 at 2:55 pm

    This idea is really flawed. Shoppers on SNAP deserve the same right to make personal choices in the grocery store, despite the fact that they won't always make the best choices (just like the rest of us on any given day). In addition, grocers deserve the foot traffic and the opportunity to sell fresh produce, which of course is a healthier option in any diet. Furthermore, food subscription "boxes" are truly not the way most people want to obtain their food. There is something real about the cultural desire to be "shopping the marketplace" in your community that can never be matched by a box. […]

  • What does it take to improve an underperforming retail sales team?
    on February 14, 2018 at 2:45 pm

    Knowing the price on the way in is table stakes for most shoppers. Many are seeking empathy and dialogue with an associate to verify the reason to buy. The skill set for associates today needs to include an understanding of how to quickly form a common thread that converts to the "trust" of a recommendation they'd find online. Shoppers want to feel that the associate "gets them" and can be trusted. This is not easy, but associates can be trained and the results are powerful on the sales floor. […]

  • Macy’s new Muslim clothing line launches to accolades and anger
    on February 13, 2018 at 2:46 pm

    I believe a retailer should be able to make a decision to serve an underserved shopper segment, as long as the products aren’t illegal. Macy’s should do well with this line. […]